CONFLICT BITES. IT'S CAUSED BY STRESS, DISTRESS & FEAR.

Learning where the fear comes from, and how to eliminate it, will reduce your conflicts. Learning skills to reduce stress and maintain a positive outlook will reduce your fear.

Conflict is likely the single most challenging problem in today's workplaces...(and homes).

Research shows that, even when things are going well in an organization, workplace conflict can pull employee morale down and negatively affect productivity.

It has been reported that two-thirds of people who are dismissed for performance reasons have actually experienced interpersonal conflict issues that reduced their ability to be effective.

Effective win-win conflict management shifts workplace relationships to build trust, increase productivity and reduce absenteeism.

Being seen as a good conflict manager will earn you a reputation for being part of the solution, not part of the problem. It can certainly help propel your career forward, reduce stress, and make it more pleasant to go to work!

These three barriers to effective communication have to be removed:

Assuming there is no need to talk
Engaging in one-way communicating...aka 'telling'
Sending mixed, incongruous messages

Don't be afraid to learn something new.
Listening is a great key to learning.

There is a reason we have two ears and one mouth!

You can learn the workplace conflict management skills to keep your office running smoother, your household happier and your stress lowered. They are essential skills for developing unstoppable confidence!

If you believe conflict is a major issue in your workplace, bring Dr. Shaler in for a consultation. In a short time, Dr. Shaler can conduct a team interview, plus interviews with individual members and provide you with an insightful and useful assessment of the level of conflict underlying your every day interactions.

With this information you can determine your next steps - training, in-house development, mediation, staff reviews...Dr. Shaler can help you with all those things.

If you already KNOW where your workplace conflicts are seated, Book Dr. Shaler for a 3-hour skills seminar - or a one-hour teleseminar - to learn effective techniques and processes for handling anger, difficult coworkers & customers, and communicating proactively to prevent future conflict.

We offer comprehensive skills development in conflict & anger management, and effective communcation & negotiation.

Take a Workplace People Skills Program now.

Wise Words

"Growth in personality occurs as a consequence of meeting conflicts and impasses head on, and reconciling them. Interpersonal conflicts and impasses constitute problems which require solutions so that a satisfying relationship may be maintained. Whenever a person encounters a problem in his everyday living, he is obliged to vary his behavior until he discovers some mode of responding which is successful in achieving a solution."
-- Sidney Jourard

Need a hand getting through, around & over conflict situations at work (and home)? Dr. Shaler's "Wrestling Rhinos" book will give you tips, strategies, motivation & memorably amusing anecdotes to help you retain the practical skills you'll learn throughout the book.

Buy the book >>>